Return & Refund policy
We ensure that all the Products conform to the specifications and are free of defects or damages. However, if the Products do not meet your expectations, you can return the items within 14 days of the delivery date. Please note the products must be returned in the original packaging with tags attached to them. For a return to be accepted, the return request must comply with our Return Policy.
The Products must be returned in the original packaging and/or box, in original unused condition and with all tags attached.
The right to accept a return request rests with our fulfilment center after inspection of the Product for compliance with the above terms. You will be informed via email if your request is accepted or not.
Returns are processed by us within 48 hours after we receive the product in the same condition. For card transactions refund can take up to 5-7 working days to appear in your account depending on your bank’s policy. In the case of COD, we offer a refund in the form of a store voucher i.e. you will be offered a voucher to purchase another item from the website.
For International returns, the customer needs to first inform us on email and then arrange themselves for the product to be shipped back to us and email us at customercare@22ahead.com with airways bill details of the return and mention on the parcel return shipment and provide us with details of the product to be returned along with the item name, size and color and the reason for the return. You will have to provide us with original proof of purchase.
-Any customs or related taxes on international orders, shall be payable by the customers. 22Ahead bears no responsibility if an item is delayed at customs because of this.
-Cash on delivery orders are only refundable via store credit. Orders placed via Card payment are refundable back to customers within 48 hours after the products are received in our warehouse and are in the same condition as delivered.
-For exchanges, we suggest it is better to return your order and place a new order of the desired product. Email for this should be sent to customercare@22ahead.com.
-Please don’t hesitate to email us at customercare@22ahead.com should you have any questions and we will be happy to assist you.
Important Note
Items bought or won through giveaway contests or promotional vouchers are non-refundable and not exchangeable. We recommend you use our size guide before claiming your gifts.
How can I be sure that I have made my purchase?
You will receive a confirmation email once your order is placed. In case, you do not receive the confirmation email, contact our customer service at customercare@22ahead.com
Can I know what the status of my order is?
Yes, you can always track your order in real-time. Just click on the “Order Status” in your account.
What payment method can I use to make my purchase?
We offer the following payment methods:
- Cash on delivery (UAE Only)
- Visa
- Mastercard
- Apple Pay
- American Express
- Tabby (Terms & Condition Apply)
What are the delivery charges?
You can check the delivery charges at the Checkout page.
What are the benefits of signing up with you?
- Easily access and manage your account information.
- Check your order status and view the complete order history.
- Get exclusive access to limited-edition drops and offers.
What if the product I want is out of stock?
A product that runs out is marked as “out of stock” on the website. You can only order a product if is available on the website.
Which countries do you deliver to?
We are shipping the orders to the areas within the UAE, Gulf countries, and the Rest of the world.
When will I receive my order?
We are giving same-day delivery in Dubai. For all UAE orders, we are giving Express delivery. For GCC, the order will be delivered in 2-3 days. For the rest of the world, the order will be in 3-5 working days. If you do not receive your order within the given time, you can contact us at customercare@22ahead.com.
What is the responsibility of customers in terms of customs duty and taxes in countries where laws and taxes dictate such obligations?
In some countries, customers may be responsible for paying any customs duties or taxes associated with their orders, depending on the local laws and regulations. It's important to note that in the event of a return, the taxes are non-refundable.
Return Policy
- The customer must first inform us by email before arranging the return shipment.
- Ship the product back and email us at customercare@22ahead.com with the airway bill details.
- Clearly mark the parcel as a return shipment.
- Provide the following details in your email:
- Product Name, size, and price
- Reason for the return
- Original proof of purchase
- Note: Delivery charges are non-refundable.
- For exchanges, the customer must arrange delivery to our warehouse.