How can I be sure that I have made my purchase?

You will receive a confirmation email once your order is placed. In case, you do not receive the confirmation email, contact our customer service at customercare@22ahead.com

Can I know what the status of my order is?

Yes, you can always track your order in real time. Just click on the “Order Status” in your account.

What payment method can I use to make my purchase?

We offer the following payment methods:
• Cash on delivery
• Visa / Mastercard / Apple Pay / American express

What are the delivery charges?

You can check the delivery charges at the Checkout page.

What are the benefits of signing up with you?

When you create an account at www.22ahead.com you can access and manage your account information easily including order status or checking your complete order history.

What if the product I want is out of stock?

A product that runs out is marked as “out of stock” on the website. You can only order a product if is available on the website.

Which countries do you deliver to?

we are shipping the orders to the areas within the UAE, Gulf countries and Rest of the world.

When will I receive my order?

We are giving same day delivery in Dubai. From all over UAE orders, we are giving Express delivery. For GCC order will be delivered in 2-3 days. For rest of the world order will be in 3-5 working days. If you do not receive your order within the given time, you can contact us at customercare@22ahead.com.

What is the responsibility of customers in terms of custom duty and taxes in countries where laws and taxes dictate such obligations?

In some countries, customers may be responsible for paying any customs duties or taxes associated with their orders, depending on the local laws and regulations. It's important to note that in the event of a return, the taxes are non-refundable.

What specific recycling and upcycling initiatives does your company undertake to transform old garments into new products or recycle them responsibly?

Recycling and Upcycling Initiatives:
We go beyond the production of new clothing items. We actively promote recycling and upcycling initiatives. We encourage our customers to return their old products, which we transform into new products or recycle responsibly. Through these initiatives, we aim to close the loop, reducing textile waste and minimizing our environmental impact.

Return & Refund Policy

Customer needs to first inform us on email and then arrange themselves for the product to be shipped back to us and email us to customercare@22ahead.com with airways bill details of return and mention on parcel return shipment and provide us with details of the product to be returned along with the item name, size and color and the reason for the return. You will have to provide us with original proof of purchase.

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